Tunawaunganisha wanunuzi na wauzaji Tanzania tangu 2009!
5. Ago, 13:31
Utambulisho wa Tangazo: 1493917
Tarehe ya Mwisho Kutuma Maombi 19. Sep

Front Office Manager

Other Zanzibar District Zanzibar
Maelezo ya Bidhaa
Tarehe ya Mwisho Kutuma Maombi
Jina la Mwajiri / Kampuni
Aina ya Kampuni
Burudani na Ukarimu
Aina ya Majukumu
Ngazi ya Management
Aina ya nafasi
Mwajiriwa wa kudumu
Uzoefu wa miaka
Miaka 5

Job Qualification:

  • Bachelor Degree/Diploma in Hotel Management and Equivalent.
  • 5-6 years’ experience in Managerial Position and Hotel industry
  • Communication and Interpersonal Skills
  • French Speaking as added advantage.
  • Leadership Skills.

Job Responsibilities:

  1. Relations Management
  • Ensure Concierge & Drivers pick up guests at the airport based on reservations list.
  • Welcome guests upon arrival and ensure information about the hotel is communicated to them.
  • Communicate with clients during their stay to get feedback on the hotel.
  • During parties and/or events, ensure the Public Relations Officer communicates to guests through memos in their rooms.
  • Read and respond to client emails and agencies with regards to unsatisfied clients.
  • Receive feedback and complaints about billing (e.g. exchange rates not updated).
  • Confirm with the Reservations, the Sales and the Finance Department regarding the amount to be refunded to the client
  1. Front Office Management
  • Receive previous day feedback from Night Receptionist.
  • Review daily planning and make adjustments as and when required.
  • Plan and review the monthly roster as and when required.
  • Attend morning Management meetings to receive and provide updates on hotel operations and exchange any guest related information.
  • Perform daily infrastructure checks in the common areas of the hotel to identify maintenance issues and liaise with Maintenance and Housekeeping departments for the maintenance work to be effected.
  • Supervise the reception operations and provide assistance and guidance to ensure smooth operations.
  1. Accommodation Management
  • Allocate rooms based on guest list provided by Reservations department.
  • Attend to clients who are unhappy about their rooms by re-allocating or upgrading them.
  • During high season or in cases of over-booking, re-allocate rooms to staff.
  • Perform key inventories and effect purchases as and when required.
  1. Team Management
  • Conduct daily briefings with team to ensure effective communication with team.
  • Check attendance and work plan & assign daily tasks for staff.
  • Conduct information induction with new employees within the department.
  • Manage performance of team within the department and report any major performance issues to the Departmental Executive.
  • Update the monthly roster planning on a daily basis according to the changes in the staffing
  • Receive local leave requests and validate.
  • Provide on the job training to unexperienced staff

5. Guest Relation/Service

  • To supervise the Guest Relations team, maintain regular contact with frequent guests and all important guests of the Hotel, managing guest complaints/feedback.
  • Along with the Guest Relations team, to ensure that the guests have been offered a friendly, efficient service at all times/in all departments, taking account of the established service standard and management guidelines.

6. Problem Solving:

  • When faced with difficult customers, this position has the authority to upgrade the client or provide a free or discounted lunch from the hotel.

7. Key Relationship:

I. Internal

  • Reservation: Daily, for guest list
  • Restaurant: As and when required, in cases of unsatisfied guests or for bookings
  • Housekeeping & Maintenance: As and when required, rooms planning for maintenance interventions

II. External:

  • Guest: Daily, Welcome, gathering feedback, providing information
  • Tour Operators: Daily, guest reservations, information
  • Banking: As and when required, in cases of refund or issues with the credit card
  • Supplier: As and when required, purchases for kids club events

Beware of Fraud: Employers advertising their positions on the BrighterMonday platform are not supposed to receive payment from job seekers. If an Employer asks you to pay during the application process, please report it to us through this number [mobile number removed]

To look after the front office service and ensure rooms allocation of new and existing customers in line with client bookings.

ZoomTanzania Disclaimer:
NEVER PAY TO HAVE YOUR CV/APPLICATION PUSHED FORWARD. Any job vacancy requesting payment for any reason is a scam. If you are requested to make a payment for any reason please report abuse using the button on this page.
Mwanachama tangu 20. Nov '17 974 Total Ads / 88 Active Ads
Verified via:
Email Mobile Number

Omba Kazi Hii
Ripoti Tangazo Hili
Jiunge na jarida letu

Tunachagua tunavyovipenda na tunakutumia bidhaa moto moto kila wiki!!