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Tarehe ya Mwisho Kutuma Maombi 11. Jul

Assistant Outlet Manager

Other Dar es Salaam District Dar Es Salaam
Maelezo ya Bidhaa
Tarehe ya Mwisho Kutuma Maombi
2019-07-11
Jina la Mwajiri / Kampuni
Johari Rotana
Aina ya Kampuni
Burudani na Ukarimu
Aina ya Majukumu
Ngazi ya Kati
Aina ya nafasi
Mwajiriwa wa kudumu
Elimu
Shahada
Uzoefu wa miaka
Miaka 3
Maelezo

Job Title Assistant Outlet Manager

Department Food & Beverage

Report to (Direct) Outlet Manager

Report to (indirect) Director of Food & Beverage

Job Grade Grade 5

Population 3

Setting Out To Win

Competencies

Understanding Hotel Operations

Planning for Business

Understanding Differences

Customer Focus

Winning Through People

Competencies

Effective Communication

Teamwork

Supervising People

Delivering Impressive Results

Competencies

Supervising Operations

Adaptability

Drive for Results

Job Summary:

As an Assistant Outlet Manager, you are responsible for assisting to manage all activities within the restaurant and bar, in order to ensure optimum results are achieved across all areas of the restaurant and bar, in line with Departmental targets, policies and procedures.

General Duties and Responsibilities:

• Supervise good Guest service and serve Guests according to Hotel standard in order to ensure Guest satisfaction

• Identify training needs and propose training plans in correlation with outlet manager in order to maintain professionalism

• Plan and conduct on and off job training regularly in order to achieve service standard and knowledge of staff

• Attend daily briefing or meetings and ensure proper communication down to team to ensure Guest inquiries

• Monitor sales and cost of outlet and trend of on going promotions

• Contribute new promotional ideas in order to increase Guest covers and revenue

• Analyse and enhance performance across all aspects of the outlet operation

• Monitor duty rota on weekly basis in order to meet operation needs

• Resolve Guests’ complaints directly or consults with Outlet Manager to maintain Guest satisfaction

• Train personal grooming standard and monitor the weekly checklist in order to keep professional appearance

• Monitor hygiene and cleanliness standards in the outlet and upkeep of all service equipment as per Hotel standard

• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment

• Comply with the hotel environmental, health and safety policies and procedures

Approval

Additional to the above mentioned requirements an Employee will at times be expected to perform tasks and duties outside of his/her scope of work as necessitated by work demand.

This document does not create an Employee contract. It is stressed that changes in business may require alterations to this job description.

Beware of Conmen: BrighterMonday does not receive money for a job or any other opportunity. If you do note such activity please report through [mobile number removed]

As an Assistant Outlet Manager, you are responsible for assisting to manage all activities within the restaurant and bar, in order to ensure optimum results are achieved across all areas of the restaurant and bar, in line with Departmental targets, policies and procedures.

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