Quality Assessor (QA) is responsible for assessing the quality of the performance of our Customer Services Officer who deal with our existing and potential customer
(WASSHA Agents). The QA will monitor inbound and outbound calls and emails responses to assess CSO’s demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures toward WASSHA agents. This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendation for enhancements to training materials as needed to enhance the overall WASSHA customer’s experience.
DUTIES AND RESPONSIBILITIES
KNOWLEDGE, SKILL SET & QUALIFICATIONS REQUIRED
How to Apply
Interested individuals should submit their applications on Brightermonday Tanzania website indicating:
1. Why you think you qualify for this post
2. Current CV, indicating relevant experience based on previous tasks; and skills that you are bringing into the organization.
3. Names and contacts of three referees who have supervised you in your previous working history
Telephone calls will not be entertained.
We are looking for well qualified Quality Assessor/
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