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Lodge Manager

Application deadline 21. Jan '19
Ad ID
1241558
Posted at
Friday, 17:08
Details
Application deadline
2019-01-21
Business / Employer name
Anonymous
Company Industry
Hospitality & Leisure
Job Level
Entry Level
Work Type
Full Time
Minimum Qualification
Bachelor
Years of Experience
1 year
Location
Other Dar es Salaam District Dar Es Salaam
Description

Job Purpose: Managing all segments of the Lodge, including lodging/accommodation, food and beverages management, human resources, housekeeping, gardens as well as other guest services. In close liaison with the Operations Manager S/he will be in charge of employees, procurement, customer service, marketing and promotions, quality control etc. The Lodge manager will often have to work nights and weekends depending on the season to ensure the success of the business.

Reports to: Functionally to Operations Manager and administratively to the Managing Director.

Job Duties:

Lodge Management

  • Ensures the lodge is well managed and profitably run, its surroundings are neatly cleaned, secure and safe at all times.
  • Keeps track of all bookings and works closely with tour operators with the view of ensuring that the booing chart is well maintained and updated accordingly.
  • Liaises with headquarters regarding purchase of supplies, materials, equipment, or other resources
  • Arranges for maintenance and repair of the buildings, equipment and other facilities.
  • Ensures the lodge is clean and well maintained at all times and to work closely with the MD to hire contractors to perform services, such as painting or plumbing when such services are needed.
  • Ensures that all supplies, from housekeeping materials to furniture, are in good condition and in stock.
  • Implements policies, processes, strategies, plans and procedures for the operation of the establishment.
  • Prepares required paperwork pertaining to departmental functions by documenting organizational or operational procedures.
  • Ensures the lodge is compliant to the laws in terms of tax payment, licensing, safety management, reporting etc.
  • Performs any other task as shall be assigned by superiors from time to time.

Marketing

  • Performs marketing and public relations activities by promoting the lodge through various strategies and media with the view of improving lodge occupancy rate.
  • Meets with existing clients to schedule and plan details of upcoming bookings etc.
  • Ensures the information on company website pertaining to the lodge is accurate and is updated from time to time.

Customer Service

  • Ensures positive customer experiences by maintaining high-quality standards of the facility and remedying problems.
  • Conduct room, kitchen, and grounds inspections to make sure that they are all up to code.
  • Greet guests at arrival, create standards surveys, and find acceptable solutions to problems that may arise.
  • Receive and process e-mails, letters etc.
  • To keep abreast of local happenings so as to book tours or recommend activities to guests unfamiliar with the area.
  • Provide basic information to guests, visitors, or clients.
  • Where applicable to coordinate functions or events for guests.
  • Ensures lodge is safe and secure at all times.

Human Resources Responsibilities

  • To train staff, and induct new staff members or trainees.
  • To maintain employee records and file reports regarding employee’s performance and effectiveness.
  • In collaboration with the Managing Director to set goals for employees and organize their performance appraisal.
  • To manage departments, such as housekeeping, service, security, and front office personnel.
  • To schedule and lead staff meetings to regularly communicate with staff and to ensure that all departments are meeting the Lodge's standards.

Financial Responsibility.

  • Ensures all revenues from accommodation, bar sales, laundry etc. are collected and are instantly banked intact by the cashier and bank slips are properly filed at the office for inspection.
  • Ensures Fiscal receipts are issued for every transaction.
  • Monitors payroll, customer billing, and expense accounts
  • Facilitate the collection of payments for goods or services and ensure that all cash and checks are banked promptly by the cashier.
  • Prepares the lodges plan and budget
  • For avoidance of doubt, the lodge Manager is not responsible for handling cash or doing purchases rather; his/her role is purely supervisory. The lodge Manager is also not authorized to offer complementary stay except with the prior written approval of the Managing Director.

Required Qualifications:

A University degree or a diploma in Hotel Management or business administration with at least a one year industry experience. The ideal candidate should have a high level of integrity, Strong customer and employee communication skills, self-motivated and be highly-organized. Computer literacy is a must.

Remuneration.

Remuneration is negotiable and will be partly fixed and partly based on sales performance.

In close liaison with the Operations Manager S/he will be in charge of employees, procurement, customer service, marketing and promotions, quality control etc.

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