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General Manager

Application deadline 28. Jul
Posted at
Tuesday, 09:23
Application deadline
Business / Employer name
Company Industry
Hospitality & Leisure
Job Level
Management level
Work Type
Full Time
Highest Qualification
Years of Experience
3 years
Other Zanzibar District Zanzibar

The successful candidate will be responsible for the day-to-day management of the hotel and staff. They would have commercial accountability for budgeting and financial management, planning, organising and directing all hotel services, including front-of-house, Guest Services, food and beverage operations, and housekeeping.

While taking a strategic overview and planning ahead to maximise profits, the candidate must also pay attention to the details, setting the example for staff to deliver a standard of service and presentation that meets guests' needs and expectations. Business and people management are equally important elements.

This position of General Manager requires total commitment, as the work is exacting and demanding. Managers must dress smartly when on duty and must remain diplomatic, polite and patient at all times.


The successful candidate will need to have:

  • a friendly personality and a genuine desire to help and please others;
  • the ability to think clearly and make quick decisions;
  • numeracy and logistical planning skills;
  • a professional manner and a calm, rational approach to problems;
  • the ability to balance customer and business priorities;
  • flexibility and a 'can do' mentality;
  • energy and patience;
  • excellent communication and interpersonal skills,
  • Africa Experience is an advantage
  • Languages are an advantage


Managerial duties will include:

  • planning and organising accommodation, catering and other hotel services;
  • promoting and marketing the business;
  • managing budgets and financial plans as well as controlling expenditure;
  • setting and achieving sales and profit targets;
  • analysing sales figures and devising marketing and revenue management strategies;
  • recruiting, training and monitoring staff;
  • planning work schedules for individuals and teams;
  • meeting and greeting customers;
  • dealing with customer complaints and comments;
  • addressing problems and troubleshooting;
  • ensuring events and conferences run smoothly;
  • supervising maintenance, supplies, renovations and furnishings;
  • dealing with contractors and suppliers;
  • ensuring security is effective;
  • carrying out thorough inspections of property and services,
  • ensuring compliance with licensing laws, health and safety etc
  • regular meetings with heads of departments to coordinate and monitor the progress of business strategies.


  • A salary commensurate with this Senior Managerial position
  • Medical Insurance,
  • One return airfare home per annum
  • live-in accommodation in the form of a managers house,
  • Company Transport
  • All meals and a beverage allowance,
  • laundry allowance,
  • 28 days annual leave to be arranged in consultation with the Managing Director
  • one day off per week in line with the needs of the business

A client seeks to hire a qualified candidate for the position of a General Manager

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