Thursday, 17:51
Ad ID 3670714
Application deadline 3. Dec

Debt Collector

Ilala, Vingunguti Dar Es Salaam
Application deadline
Business / Employer name
Company Industry
Job Level
Executive level
Work Type
Minimum Qualification
Years of Experience
2 years
Number of Positions

1.0 Background
As the contact point for consumers, debt collectors need skills that will develop a positive relationship with the consumer and result in collecting payments. On any given day, a debt collector is expected to perform a wide range of duties that require excellent communication, empathy, problem-solving skills, a desire to learn, and proficiency with technology.


Debt Collection

  • Reconcile client accounts so that they properly reflect what is outstanding
  • Following up of payment advices
  • Handle customer complaints and escalate accordingly.
  • Calling customers on follow up of debts as per the provided Call list and instructions given by the credit controller.
  • Collecting cheques
  • Collect outstanding debts from clients and achieve collection target to ensure positive cash flow.
  • Maintain debtor’s book to ensure that the debt status is accurate and latest.
  • Develop reports on aged debt accounts and days sales outstanding (DSO) reports.
  • Monitor slow moving accounts to identify delinquent debts and take necessary action to recover the debts.
  • Post customers’ check and ensure timely credit transfer.
  • Review collection queue to perform collection activities accordingly.
  • Adhere to customer policies and procedures.
  • Close a specific number of collection accounts each month to meet assigned target.
  • Contact debtors and implement repayment schedules and terms.
  • Assist the company to take legal action against debtors by providing necessary information.
  • Maintain security and confidentiality of company and customer information.
  • Follow legal requirements during debt collections to avoid legal issues.
  • Attend educational programs for professional growth and skill development.
  • Update and distribute customers statements
  • Demand letters to bad debtors
  • To file and safe custody the demand letters and invoices
  • Action plan report
  • To plan and organize collection meetings


  • Ensuring all invoices for Head office are filed correctly.
  • Extract invoices as and when required for debt follow up.
  • Compiling required documents for legal purposes.
  • Ensure receipt of all invoices from warehouse, checking to ensure clients have signed it off and it is filed accordingly (serial numbers).
  • Maintain proper filing system for
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