Lead S&OP (Sales and Operations Planning) across the company and with key customers
Understand Customer requirements and culture (strategy, structure, targets, operational standards, routines, processes, systems etc) so as to develop opportunities for reduced cost to serve, or improved service, forecast bias or on-shelf availability.
Management and development of the team of Customer Service Specialists, Customer Replenishment Specialists and Supply Chain Innovation.
Work closely with external customer contacts to ensure that a solid relationship is achieved and maintained through both periods of good and poor customer service. At all times seek to proactively improve delivery and make both parties supply chains more efficient. At times of poor service take the lead to ensure issues are well explained to the customer with a clear communication of resolution timings and next steps.
Be the main contact point for the Managing Director for customer service, outgrower and operations issues.
Work with the General Managers to develop and deliver the total Supply Chain SIA and maintain a coherent department by taking responsibility outside of the account team for areas such as; System Development, Category Service Lead, Returns, Contingency Management, Lead User Community etc
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