Responsible for performance management, capacity planning, cost/benefit analyses; defining user requirements; delivering high quality, trusted outputs and reporting accurately are also important.
The individual will need to maintain a team required to deliver on their objectives that is trusted and also able to work independently and responsibly. This includes training, coaching and disciplining employees and providing continuous feedback to inform compensation and career development
Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees
Maintains professional and technical knowledge by tracking emerging trends in relevant insurance, call center, field sales and telecoms fields.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value and achieve success
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